Support Videos

How do I confirm my account?

MFA (Multi-Factor Authentication)

Why am I seeing a “You cannot use this password” error?

How do I change my email address?

Can I add a second email address to my vendor profile?

How do I reset my password?

How do I update the documents on my vendor profile after registration?

Quick Guide to Commodity Codes for Vendors

How do I add or delete Commodity Codes on my Vendor Record?

Where do I download the documents for the opportunity?

How do I log into or out of my Bonfire account?

How do I access an opportunity that my colleague can view?

Why am I not receiving emails?

How do I unsubscribe from Bonfire Opportunity Notifications?

How do I receive bid notifications only in my area/region?

How do I contact the Project Owner?

How do I Unsubscribe from Public Notices?

Why can't I upload a file for my submission?

How do I fill out a BidTable template?

How do I fill out a Questionnaire template?

Creating and Uploading a Submission

How do I withdraw my submission?

How do I find my submission confirmation?

Can I revise my submission?

Premium Vendor Portal Overview

How do I register for a Premium Vendor account?

Premium Vendor Dashboard

How to Add/Remove Keywords and Excluded Keywords for Premium Vendors

Premium Vendors - Saved Searches

Vendor Release Notes

How can we help?