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How do I confirm my account? MFA (Multi-Factor Authentication) Why am I seeing a “You cannot use this password” error? How do I change my email address? Can I add a second email address to my vendor profile? How do I reset my password? How do I update the documents on my vendor profile after registration? Quick Guide to Commodity Codes for Vendors How do I add or delete Commodity Codes on my Vendor Record? Where do I download the documents for the opportunity? How do I log into or out of my Bonfire account? How do I access an opportunity that my colleague can view? Why am I not receiving emails? How do I unsubscribe from Bonfire Opportunity Notifications? How do I receive bid notifications only in my area/region? How do I contact the Project Owner? How do I Unsubscribe from Public Notices? Why can't I upload a file for my submission? How do I fill out a BidTable template? How do I fill out a Questionnaire template? Creating and Uploading a Submission How do I withdraw my submission? How do I find my submission confirmation? Can I revise my submission? Premium Vendor Portal Overview How do I register for a Premium Vendor account? Premium Vendor Dashboard How to Add/Remove Keywords and Excluded Keywords for Premium Vendors Premium Vendors - Saved Searches Vendor Release Notes
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  3. Submission Troubleshooting

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Submission Troubleshooting

  • Can I revise my submission?
  • The In-Browser BidTable is showing as "Not Fetched"
  • I missed the project's deadline, can I still submit?
  • Why do I need a password to fill out BidTables and Questionnaires?
  • Why does a "file type" error appear when I try to upload my document?
  • Why can't I download the documents I uploaded for my Submission?
  • I can't prepare my submission as it says I did not submit my Intent to Bid
  • How can I tell if my Submission has been completed?
  • I've already submitted my proposal, but the project closing date has been extended. Do I need to re-submit?
  • How do I remove an alternate proposal from my Work-In-Progress Submissions?
  • What is the difference between the Response Column and the Comment Column in Questionnaires?
  • Why do I receive an unspecified error message when I try to upload my submission?
  • Why can't I click "Submit and Finalize"?
  • What should I do if I'm no longer interested in bidding on an opportunity?
  • I need to upload a required document but do not see a place to upload it, what do I do?
  • Why can't I paste my Comments in a Questionnaire template?
  • When I open a BidTable or Questionnaire, why can I only see instructions?
  • Why am I receiving an error when inputting Additional Responses for a BidTable?
  • How do I delete an alternate submission?
  • Why is the Questionnaire protected?
  • How do I know my submissions will be secure?

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